Last Updated: January 2025
123bet Bangladesh places the highest importance on user privacy. When you use our platform, certain personal information is collected — this policy clearly explains what information is collected, why it is collected, and how it is kept secure. Our goal is to ensure you have full transparency into where your data goes and how it is used. This privacy policy is in compliance with applicable laws and regulations in Bangladesh. By continuing to use the platform, you are considered to have agreed to this policy.
Your name, date of birth, email address, and mobile number are collected when you create an account. This information is used to verify your identity and keep your account secure. You may be asked to provide your national ID or other government-issued documents for age verification. Without this information, we cannot provide you with safe and legitimate services. Your identity information is never sold to third parties.
Payment method details (such as mobile banking numbers) are recorded during deposits and withdrawals. This information is used solely to process transactions and prevent financial fraud. We never store your full bank account or card number — only the necessary portions are kept in encrypted form. We are legally required to report certain transaction data to regulatory authorities in compliance with anti-money laundering laws. We use industry-standard SSL encryption to protect your financial information.
The device, browser, and operating system you are using are collected automatically. Your IP address, login times, and activity logs on the platform are recorded for security purposes. This information helps us improve the mobile experience and resolve technical issues quickly. Cookies and session data are used to remember your login state and preferences. You can manage cookies through your browser settings, though some features may be limited as a result.
When you contact our support team, a record of that conversation is kept. These records are used to improve service quality and provide you with better assistance in the future. Promotional messages or important updates may be sent with your consent. You can opt out of marketing communications at any time. Support chat data is not shared with third parties.
We keep your information secure through SSL/TLS encryption, firewalls, and regular security audits. Multi-layer security measures are in place to prevent unauthorized access.
Your data is never sold. Only limited information may be shared with payment processors or as required by law, and always under contractual confidentiality.
You may request corrections to any inaccurate information stored in your account. Contact us through the support team and we will take prompt action.
After closing your account, you may request deletion of your personal data except where retention is required by law. Certain financial records must be retained for a specified period due to legal obligations.
Information from active accounts is retained for as long as the account remains open. Even after an account is closed, financial transaction records are kept for a specified period in accordance with Bangladesh's financial regulations. Marketing data is deleted as soon as you opt out. Security logs are generally retained for up to 90 days. For any questions about data retention, please contact our support team.
If you have any questions, complaints, or requests regarding your personal data, please contact our support team. Our email: [email protected] — we typically respond within 48 hours. For more details, please visit our FAQ View the page or Terms & Conditions read. If this privacy policy changes, a notice will be posted on the platform. Your privacy is not just a rule to us — it is our commitment.